Maintain Continuous Monitoring and Measuerment of Quality

5 Effective Steps to Monitor Your Quality Management System Implementing a Quality Management System in an Organization is always a challenge. A well implemented QMS system needs several important measures to be captured and tracked. So which exact parameters must one track? In this blog I will try an highlight just a few high steps to monitor effectivity of you QMS system.

With time, we have understood that there are a lot of metrics which can help us in the measurements. And when we are able to measure our quality of work, we can definitely improve them accordingly, if needed. Taking the example of Reliance can give us a better understanding:

In the beginning, Reliance network did not get nationwide acceptance even after proving the users with good connection. And then with the usage of right metrics, it has detected the issues they are coming across which led them in the betterment of their quality. They kept on providing free schemes, cost-effective recharges, and also became a quality internet provider. And now, you can see where Reliance stands – JioFi has spread everywhere around India and they have managed to save their position with a good Quality Management System.

But the question is how they did that? What are the metrics they used to detect the problems and bring out the best quality across the nation? This is the topic of our discussion today. So, let's get into knowing those helpful measures that assisted Reliance as well as many other companies to manage their quality of work in the industry:

Notification of Documents

First of all, we need to understand that developing a good Quality Management System can work the best for any further improvement. So the first metric that needs to get discussed is the notification of all the documents of a company – starting from the collection, maintenance, identification, to the amendment of technical and quality recording holds core importance.

But to come up with the best result, we need to make sure that the employees are getting notified with this information because they are the ones who are working in departments for the manufacturing. Until and unless they are going aware about how the company is working, the chances to develop gets decreased. So, in first hand, Reliance had to make sure that their employees are all aware about the drawbacks answer well as the strengths to work upon accordingly.

Audits

Audit is a very common term used in every industry – starting from manufacturing to banking sectors. Without auditing one can never be able to take action. It is actually the analytics of the documents with which employees of the respective companies have already been notified. It is a great metric to sort out the problems, the actions taken for it, if the actions have been taken on time, the good work etc.

Reliance also made sure all of these facts with auditing because this is best way to analyze and improve.

Overdue Trainings

When we are recruiting employees in our company, even the smallest of the smallest ones needs them to get trained according to the requirement of the system. We have to make sure that all such training programs are up-to-date. If any kind of training is still remaining, we have to ensure to complete them as soon as possible. So we have to keep a track of this to check everything is done on time.

At times, these training programs also need to get improved and this can be best done with the feedback of the employees. They are the heart of any company; so we need to take care of them in any and every situation.

Risk Assessment

Taking risks in our lives is a dreadful thing to do. And with companies, it can at times become devastating. But risks have always been a core part of any industry. So, we need to assess them correct them and that too well before time to take preventive measures. We must hold a record of those detected risks and the steps taken to get out of them. This record will aid us in detecting whether there is something else remaining or not.

Reliance really took a big risk while launching JioFi in their business but they had to take it for the betterment. And they made it, the risk was truly worth. They took all the measures to market this new innovation and the result was fruitful, we all know that.

Overdue Issues

Companies are facing problems every now and then. And most of the product related issues are reported by the customers with their feedbacks. So, companies need to have a track of all these issues and take necessary actions. But we must remember that in this case, the proverb of "Better late than never" does not work because the more we will delay in coping up with the issues, we will keep on losing the trust of our customers as well the quality of our company.

Thus Reliance truly coped up with all the issues they were facing in no time which definitely resulted in elevating them to the position of one of the top network providers.

5 Effective Steps to Monitor Your Quality Management System These 5 key steps can help monitor the effectivity of Quality Management System of companies. We will be happy to hear from you because your feedback has always been valuable to us.

Cheers!!

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Source: https://qmssystems.com/5-effective-steps-to-monitor-your-quality-management-system/

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